What is Network Auditing?
Network auditing is the process of selecting, qualifying, deploying and modifying our service network. This process helps us control the quality of our offerings and ensures that every transaction receives the highest level of professionalism and expertise.
Potential Network Members
The Selection Process
Based on various selection methods, the GovGarage team identifies potential network members for a variety of equipment services. These range from installers to trainers to other specialists who comprise the network.
The Qualification Process
We qualify our network many different ways. We qualify our network by checking with each manufacturer for install, service history, and factory training. We also check things like consumer reviews, web presence, and other factors before we make our decision to add them to our network. There is no published application process and companies cannot pay or otherwise ask to be a member of the Network.
Network Acceptance Rate
Maximum Geographically-Relevant Network Members
The Deployment Process
We automatically choose the closest qualified network member, within 50 miles. If there are multiple qualified network members, we choose up to 3 closest and select the most available member.
The Modification Process
The best service networks include measures to continuously evaluate their members. Read more about how we ensure quality for the life of your relationship with our company.
If you choose, we contact you after every interaction to ensure that our Network member has exceeded your expectations.
Survey Response Converts to Network Score
Each survey factors in to a member’s Network Score. Survey responses are the single largest factor in Network Score.
Network Score Evaluation
Each Member must remain above the score’s minimum threshold to be eligible for Network membership.
Members that fall below the score’s minimum threshold have a warning system that ultimately leads to removal from the Network. Depending on the reason for a low score, a Member may be able to rejoin.